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Operations Associate (Direct Services) (f/m/x) - hybrid

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  • Österreich, Wien
  • Vollzeit
  • Homeoffice möglich
  • Hybrid

Aufgaben

  • Run operational and analytical work across Insurance, Extended Warranty, Repair, and Trade-In: pricing scenarios, margin analysis, partner reviews, and dashboards
  • Find manual work and automate it: we expect one shipped automation by month three
  • Drive cross-functional projects, keeping Finance, Legal, Product, and Analytics aligned
  • Support partner negotiations with insurance carriers, repair networks, and trade-in partners
  • Use prioritisation frameworks (e.g. RICE, Impact vs Effort) to sequence initiatives and communicate trade-offs

Profil

  • 1–3 years of experience in operations, analytics, or commercial functions: startup, scaleup, or fast-moving environment (marketplace, insurance, ecommerce, fintech, or similar)
  • Hypothesis-first thinker who writes clearly and communicates directly, including across functions and with senior stakeholders. Comfortable operating in ambiguity, managing uncertainty, and balancing multiple priorities without becoming overwhelmed.
  • You’ve shipped at least one automation (Notion, Zapier, Make, Airtable, or scripts) and can describe what it replaced
  • AI fluent: you use Claude or ChatGPT in your daily work and know how to iterate and when not to trust the output
  • Fluent in English: other European languages are a plus
  • You care about sustainability and want your work to matter
  • Quantitatively confident: spreadsheets, modelling, and turning vague problems into concrete analysis; SQL, Python, or no-code tools are a plus
  • Location & eligibility: This role is open to candidates based in Europe (including UK) only with a valid right to work.

Wir bieten

Culture and Values:

  • Decisions should be made based on facts and not by hierarchy levels
  • We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.
  • We’re all just human, let’s learn from our mistakes to improve in the future
  • No matter who you love, where you’re from, who you pray to – we are a bunch of talented people who enjoy spending our time making a difference

Personal & Professional Development:

  • You’ll have access to a dedicated learning budget within your department to support your growth, whether it’s courses, conferences, or other learning opportunities that matter to you.
  • We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.
  • We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.

Flexibility:

  • We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too
  • We trust you to do the best job, so we don’t care so much when you do it – you are able to self-organize.
  • You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops

Operations Associate (Direct Services) (f/m/x) - hybrid in Wien

refurbed

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