Junior Operations Specialist - Austria

Einride

Together with Operational Account Manager develop and maintain an optimal customer experience for our customers in Austria
Manage daily operations and planning
First point of contact for our customers and other partners such as carriers and workshops for electric trucks
Coordinate internal stakeholders such as invoicing, hardware and charging
Analyze, optimize and report performance securing agreed customer KPI´s and SLA´s are achieved
Handle and resolve customer requests
Monitoring support inbox and resolve ad hoc deviations
Support customer deployment projects
Customer on site visits and go live support
Supporting account managers with backoffice tasks

Successful apprenticeship (z.B. HAK) in a logistics or operations role or Bachelor’s degree in Business, Supply Chain/Operations or Logistics
First experiences in a customer facing role within operations, logistics or other relevant settings is a plus
Strong collaborator & communicator with organisational skillset
Strong service, solution oriented and data-driven mindset
Independent and confident in your ability to act, prioritize and make decisions
Very good writing and speaking skills, fluent in German and English
Hands-on mentality and open for fast scaling environment
Enthusiastic about new technologies (electric transports) & sustainability
Residence in or willingness to move to the greater areas of Linz, Salzburg, St. Pölten (Upper Austria region)

Transforming the logistics landscape within a skilled & motivated team by implementing latest technologies and solutions
AI based transformation tools
Work in a small, regional and dynamic team, supported by our international headquarters in Sweden, Stockholm
Working local, thinking global
Joining a technology disruptor with fast growth ambitions
Working in a fully remote role with traveling on demand
Competitive salary and potential to grow within the organization
Attractive and performance-based compensation, minimum salary 2.680,- gross per month on a full-time basis