German Speaking Player Support Specialist for Riot Games - Work in Bulgaria

Deine Daten werden DSGVO-konform behandelt und nur an Mercier Consultancy MD weitergegeben.

Mercier Consultancy MD

Provide exceptional player support in German through various communication channels including email and chat
Assist players with game-related questions, technical issues, and account management
Resolve player concerns quickly and efficiently to enhance player satisfaction
Document player interactions accurately to support service improvements
Collaborate closely with developers and community teams to convey player feedback
Stay informed about Riot Games‘ titles, updates, and industry trends to provide knowledgeable assistance

Fluency in German (oral and written) is essential; English proficiency is advantageous
Previous experience in customer or player support roles, preferably within the gaming industry, is beneficial
Strong understanding of gaming culture and familiarity with Riot Games‘ titles is a plus
Excellent communication and interpersonal skills with a strong focus on customer service
Ability to troubleshoot technical issues and provide clear solutions to players
Strong organizational skills and ability to manage multiple player inquiries
Willingness to work in Bulgaria and adapt to a dynamic work environment