Business development

• Assist the Store Manager in proactively managing sales revenue and implementing action plans or processes to boost sales and improve teamwork.
• Help represent the excellence of Polène and its products in our store.
• Provide and ensure an excellent customer experience.
• Participate in identifying market opportunities to attract new customers.
• Be proactive and exemplary in implementing a premium CRM.

Store Management

• Communicate and collaborate with headquarters teams on the store’s operational and strategic topics to build and maintain operational excellence.
• Assist in stock management in the store with the stock team and oversee proper communication of needs with the Procurement Officer.
• Contribute to optimizing customer service processes in-store, including repairs, warranties, returns, and exchanges, to maximize efficiency and customer satisfaction.

Team Management

• Foster a collaborative, positive, and harmonious working environment that conveys the DNA of Maison Polène.
• Identify training needs for your teams and work in collaboration with the Retail Excellence and Training Manager.
• Optimize staff management and scheduling to cover all essential tasks related to business activity.
• Participate in recruiting, onboarding, and training new employees.
• Contribute to motivating the teams through inspiring, challenging, and engaging daily briefings.