- Mit Berufserfahrung
- Feste Anstellung
- Vollzeit
- Remote
- Homeoffice möglich
This position is responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products. Individual is committed to the mission and principles of Aristocrat and the Customer Service organisation.
Deine Aufgaben
- Install, convert, issue resolution, repair and/or de-install Gaming Machines, Signs, and gaming controllers
- Responsible for the coordination of all installations and visitation schedules in conjunction with the Dept Head
- Pre-plan, schedule and perform services activities assigned to geographic territory
- Provide direct customer support for training, parts purchasing advice and preventative maintenance programs
- Provide assistance to customers by telephone or in person regarding technical challenges
- Report on trends, needs and service challenges to keep management advised
- Liaison with customer representatives and management regarding product performance, service or installation scheduling, training, and operational issues
- Lead service activities and service cases to ensure timely and successful resolution of customer concerns
- Maintain a neat and tidy workplace at customer sites
- Monthly reporting on field issues and installations
- Monitor System related issues on one link, vertex bingo etc to ensure actions are taken to resolve customer problems
- Software burning as ongoing job
Dein Profil
- Electronics qualifications preferred
- Industry related experience preferred
- Demonstrate problem resolution skills and ability to learn
- Successfully completed professional training courses or industry certification, if applicable
- Understanding of all Microsoft Office Suite products
- Excellent verbal and written communications and customer service skills
- In depth understanding of Digital Electronics
- Familiarity with networking technologies and issue resolutions
- Organised, detailed, goal and results driven
- Ability to collaborate and connect with all levels of management
- Ready to travel on short notice, possibly for extended periods, and able to fly within EMEA
- Willing to work extended hours, on call for dispatch and variable work shifts
- Capable of performing a 2-person lift of a 110kg game onto stands, with a minimum 23kg lift alone
- Self-motivated and self-disciplined
- Must acquire gaming licenses in approved jurisdictions and hold a valid passport and driver’s license
- Ability to maintain confidentiality
- Must be authorized to work in Austria without visa sponsorship
Deine Benefits:
- Robust benefits package
- Global career opportunities
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